Walsall Community Transport

Get in Contact with us

Feel free to contact us with any enquiries using the details below. Or you can fill in the form on this page and we’ll get back to you as soon as we can.

Contact Details

Open Times

Our office is open Mondays – Fridays between 8:00am – 5:00pm

Contact Us

You can contact us with any enquiries using these details. If you want to talk to us by phone, please call us during the opening hours shown above.

Visit Us

If you want to talk in person, you can come to our office at this address:

  • The Old Dairy,
  • Pelsall Lane,
  • Walsall,
  • WS3 3DH
Visit Map

Open Times

The Walsall Hub is open Mondays – Fridays between 10:00am – 3:00pm

Contact Us

You can contact us with any enquiries using these details. If you want to talk to us by phone, please call us during the opening hours shown above.

Visit Us

You can find the hub at the Walsall Bus Station at this address:

  • St. Paul’s Bus Station,
  • St. Pauls St,
  • Walsall,
Visit Map

Open Times

The West Bromwich Hub is open Mondays – Fridays between 10:00am – 2:00pm

Contact Us

You can contact us with any enquiries using these details. If you want to talk to us by phone, please call us during the opening hours shown above.

Visit Us

You can find our community hub at the West Bromwich Bus Station near stand D:

  • 15 W Bromwich Ringway,
  • St Michael St, Sandwell Centre,
  • West Bromwich
  • B70 7AB
Visit Map

Contact Form

If you have an enquiry or want to tell us something, fill in the form below. We’ll get back to you as soon as we can.

Please enable JavaScript in your browser to complete this form.
Please select a category that best fits your enquiry.

Complaints Procedure

If our service doesn’t live up to your expectations, we want you to tell us about it so that we can try to put things right. If you wish to make a complaint please use the details below.

You can also make a complaint using the form on this page or by sending a letter to our office address.

If we can’t give you an answer straight away we may need to launch an investigation and get back to you. Sometimes this can take some time, particularly if we need to talk to a driver, but we aim to get back to you within 10 working days.

Unresolved Complaints

If you don’t feel we have resolved your complaint to your satisfaction we will direct you towards the relevant partner organisation.

Receipt of Complaint

  • Receive complaint from passenger via email, phone call or letter
  • Complaints on Facebook are directed towards our email
  • All complaints logged and acknowledged in writing
  • All complaints to be responded to within 10 working days

Investigation Process

  • Trace bus and / or driver
  • Print off vehicle tracking data if available
  • Request CCTV from vehicle if available
  • Meeting with driver for his / her version of events
  • Outcome of any action taken goes on driver’s personal file
  • Log all details in complaints database
  • Send a reply to the complainant with as much detail as possible and vouchers if necessary
  • Complaints shared with our trustees at their committee meetings
  • The relevant operational supervisor is continuously tasked with improving customer service to reduce complaints